Shipping & Delivery
Orders ship USPS. Orders under $50 qualify for $5 flat rate shipping. Orders over $50 qualify for FREE SHIPPING. Our shipping days are: Monday-Friday * Holidays do not apply. Orders that are placed Monday-Friday before 9:00 AM Central Time will be shipped the same day. All orders placed after 9:00 AM will be shipped on the next available shipping day. Expedited Shipping Services are subject to the above conditions. Please contact customer service with any questions or concerns about shipping at:
Privacy & Security
Returns & Replacements
If you are not satisfied with your order, we offer a 7 day money back guarantee on every product we offer providing it is unused and in original condition. Please email us at firstname.lastname@example.org to submit your claim. Customers assume all costs in shipping to us and we assume the cost in shipping replacements back to the customer. All replacement products are shipped USPS Ground unless a rush is requested. The cost of the shipping upgrade is to be paid by the customer prior to shipment.
Please submit any cancellation via email to: email@example.com Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted with your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping upon receipt of the returned items.
Payment, Pricing & Promotions
Payments through credit card and paypal are accepted. All transactions are secured using high grade 256-bit encryption. If you would like to arrange other payment methods, please contact us at firstname.lastname@example.org. Prices are in US Dollars. Online promotions are available only when indicated as so on our site. Quantity discounts may apply for specific items.
Where can I view my order?
Previous orders can be viewed by logging into your account and clicking on the "Account" or "Login" link in the navigation.
Can I update my account information?
Of course! Log into your account by clicking the "Account" or "Login" link in the navigation. From here you can access and edit your account information, address book, and orders. If you make an edit immediately after placing an order, you may want to give us a heads up to make sure we send your products to the right location.